05 — Design Human-Autonomous Operations
Operational UX & Human-AI Systems
We design the future operating models where humans and autonomous systems work together effectively. Through operational discovery, autonomy mapping, and human-AI workflow design, we help organisations build trusted, high-performance command and decision environments for the autonomous era.
“The future of high-stakes industries will be defined by how well humans and machines work together. We design the operational systems and spatial experiences that make autonomous technology truly usable, trusted, and effective at scale, turning advanced capability into real-world advantage.”
Ryan Herbert Head of Operational UX & Human-Autonomous Systems
We partner with frontier technology companies and large operators to design the human side of autonomous systems.
At Gattaca UX we combine deep operational insight with advanced user experience design to create high-performance environments where humans and autonomous technologies work together effectively. We help organisations move from fragmented, high-risk operations to intuitive, trusted, and scalable human-autonomous systems, whether in command centers, field operations, national infrastructure, or complex industrial environments.
We believe the real value of autonomy is only unlocked when the human experience is deliberately designed. Technology alone is not enough. Success depends on how clearly operators can understand, trust, and interact with autonomous systems in real time under pressure. We design the spatial interfaces, decision flows, workflows, and operational platforms that turn advanced capability into reliable performance and genuine competitive advantage.
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CASE STUDYCase Study: NHVR Maps — National Spatial Programme
The National Heavy Vehicle Regulator (NHVR) needed a single national mapping platform to serve Australia’s vast heavy vehicle network — one of the largest and most complex in the world.
The Challenge Road managers across 750 local and state authorities were managing nearly one million kilometres of roads using outdated, manual processes (primarily PDF forms and email). This created massive inefficiencies, data inconsistencies, delays, and safety risks. There was no unified real-time view for managing heavy vehicle networks, restrictions, detours, weather, or incidents.
Gattaca’s Work We led the end-to-end user experience design for NHVR Maps. Through remote workshops and interviews with 27 Road Managers across urban, regional, and rural environments, we mapped current pain points and designed optimised user journeys.
We created a scalable, real-time spatial solution that empowered Road Managers with self-service tools to dynamically update road networks, define boundaries, layer live data (weather, bushfires, CCTV, detours), and manage heavy vehicle access with confidence.
The Outcome Delivered a modern, intelligent national spatial web app that transformed how Australia manages its heavy vehicle infrastructure. Road Managers now have real-time visibility and control, significantly reducing manual administration, improving data accuracy, and enhancing network safety and efficiency.
“Gattaca delivered a world-class user experience for a highly complex national project. Their ability to deeply understand user needs across diverse environments and translate that into an intuitive, scalable spatial platform was outstanding. The solution has dramatically improved how we manage heavy vehicle networks across Australia.” — National Heavy Vehicle Regulator (NHVR )
